H Connect International Among Top Outsourcing Firms in Outsource Accelerator’s BPO Index

We are proud to announce that H Connect International has been recognised by Outsource Accelerator in their Global Outsourcing Firm (BPO) Index—the first objective analysis of outsourcing firms worldwide. This prestigious index is the result of 12 months of in-depth evaluation across 20+ performance metrics, making it a significant achievement for our team.

Our recognition highlights the world-class standards, innovative culture, and exceptional service delivery that define us.

Here are the key factors driving our industry accolades:

1. World-Class Operating Model

We have built a seamless, structured approach to outsourcing that ensures efficiency and reliability.

• A 5-Step Transition Plan: Our tried-and-tested 5-stage onboarding process guarantees smooth integration into our client’s operations, ensuring our offshore teams function as a complete extension of our client’s onshore operations.
• An industry-leading Business Continuity Plan (BCP): As a Hirdaramani Group venture with a 100-year legacy, we provide unmatched stability and zero service disruptions, backed by a customised Business Continuity Plan, unique to the needs and terms of each individual client.
  
• Dedicated Client Success Manager: Every client is assigned a dedicated Client Success Manager to provide ongoing support and ensure seamless optimisation throughout the engagement.
  
• Two State-of-the-Art Delivery Centres: We invest in top-tier infrastructure to ensure security, efficiency, and resilience for all our clients. Our delivery centres are within 5km of each other and are fully equipped with the physical and technological requirements needed to scale to the requirements of clients.
  
• Multi-Layered Information Security as an ISO/IEC 27001:2022 certified organisation. We adhere to strict protocols, including the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988, with multi-layered security controls and regular audits to ensure the complete security of confidential data.
  
• 24/7 available IT support across time zones to ensure any technical issues are resolved promptly, with zero disruptions to service delivery.

2. High-Performance Culture

We actively cultivate a dynamic, future-oriented, and employee-centric culture that inspires our growing team to excel in their roles:

• Internal Ideation Drives & Hackathons create platforms for innovation, enabling our team members to brainstorm, collaborate, and develop transformative solutions that drive cost savings, efficiency gains, and time optimisation for our clients. For example, for one of our clients in the UK Care industry, we implemented automation solutions across their operations—resulting in 120 hours saved per month, a 95% increase in efficiency, and a 0.75 FTE productivity gain.
  
• Grassroots Committees focused on Wellness, Engagement, and Sustainability to nurture both professional growth and personal well-being. For example, our dedicated Events Committee is solely focused on engagement and cultural events for the team; The Care Collective focuses on holistic well-being across physical, mental, environmental, relational, and financial spheres; The Orators Club promotes public speaking, and The Green Team focuses on sustainability and CSR.
  
• Rewards & Recognition programs ensure that achievements—big or small—are celebrated throughout the year. Employees can show appreciation through always-available appreciation cards, while our quarterly town hall honors individuals who truly embody our core company values through the ‘Value Champion Awards’, and our Annual Awards Ceremony celebrates top performers who drive impact.

3. International Award-Winning Standards

Our team’s combined efforts, passion for excellence, and genuine care for the work we do has earned us multiple industry and global accolades:

• Winning all 4 categories of Digital Transformation, Innovation, Sustainability, and Leadership at the CGMA Professional Awards – Asia Pacific 2024.
• Recognised among the Best 15 Workplaces for Women in Sri Lanka
• Awarded at the Women Friendly Workplace Awards by AICPA & CIMA for “Empowering GenZ Females with Leadership Opportunities”

5. In-House Learning & Development Team

Our in-house learning and development team invests in our team’s ongoing personal and professional through continuous learning and upskilling, enabling them to excel.

• Our In-House LMS provides our team with continuous access to professional development resources, training modules, and learning materials to support their career growth.
  
• Dedicated learning pathways mapped out by our dedicated training and development lead for each employee to complete mandatory training and upskill with zero involvement from clients. Additionally, our partnerships with global entities like ACCA, CIMA, CMA, and CPA give our team full access to exclusive workshops and special training opportunities.
  
• E-Learning Passport, our internal learning tracker application, enables employees to monitor their progress, notify managers of new credentials earned, track learning hours, and be upgraded and rewarded as they advance through levels.
  
• Domain University for specialised industry knowledge across all the different industries we operate in within our key regions of Australia, the UK, the US, and Canada.

6. Global HR Practices

Our people-first approach is built on DEI practices and celebrating all the unique personalities that make up our team and helping them grow both personally and professionally:

• Absolute Meritocracy: We create a level playing field where everyone has the chance to excel and contribute their unique talents. Success, growth, and rewards are completely based on KPIs, results, and hard work.
  
• Equal Opportunity Employer: Our strong DEI policies contribute to an inclusive and accessible environment where individuals from all backgrounds have the opportunity to thrive.
  
• Annual Outbound Training & Offsite Leadership Training to coach our team towards better teamwork and leadership. The outbound training drives creative problem-solving and challenges our teams through immersive outdoor activities, while the exclusive leadership camp provides executive coaching, governance workshops, global leadership immersion, and an innovation boot camp for our leaders.
  
• Leadership Training Programs: There are designated programs for employees in all bands- Valkyrie and Legion (Talent management programs for grooming female leaders), Winning DNA (A leadership development program for existing leaders at assistant manager grade or above), The Compass (A training program for high potential employees), and the GenZ-CEO council (A program designed to connect the younger generation with experienced leadership to facilitate knowledge sharing).

This recognition by Outsource Accelerator is a direct result of our commitment to delivering world-class outsourcing solutions through a high-performance, people-centric culture.

It is a shared achievement made possible by the dedication of our incredible team, the vision of our leaders, and the trust of our valued partners and clients.

With our dedication and your support, we’ll continue to raise the bar in the outsourcing industry.